Published: June 18, 2020

Location: Franklin, TN

Job Type: Full-Time

Category: Sales


PlayMaker Health seeks a passionate Account Specialist who thrives on developing client relationships that promote retention and growth.  You will play a critical role expanding services, supporting and nurturing our existing clients with a focus on maximizing client engagement and ensure they receive the most value possible from their investment with PlayMaker.  The right candidate will have strong business acumen, technical skills, a customer-centric attitude and the ability to independently manage client relationships. The Account Manager will be comfortable learning new technologies, managing revenue and will ultimately ensure client satisfaction.

With PlayMaker Health, post-acute care providers have the technology they need to grow their business, remain competitive and most importantly deliver on the mission of providing compassionate care.  We’re an equity-backed healthcare tech company with a startup vibe.

Playmaker, an Inc. 5000 company, is private-equity backed and count some of the largest post-acute care companies as our customers.  We are based in Franklin, TN and Raleigh, NC.  Applicants must be comfortable in a high-energy technology growth company environment. Intellectual curiosity, integrity, motivation, vision, competitive spirit and passion are essential to this role.

Key Responsibilities:

  • Client support via inbound and outbound help desk; calls, chat and emails
  • Provide basic root cause analysis concerning use of online web-based & mobile applications
  • Identify and escalate priority issues and redirect problems to appropriate resource
  • Accurately document, process and record calls/emails in Zendesk (our support tracking application)
  • Creation of viaDirect client environments and user licenses
  • Host troubleshooting calls with clients to identify issues while on support
  • Develop troubleshooting procedures to help both support personnel and end users interact properly with hardware and software

Personality Traits:

  • Creative problem solver who can resolve issues quickly and effectively
  • Outstanding listening skills with the ability to translate client communications into support or development deliverables
  • Competitive spirit and desire to exceed expectations
  • Wingman and team player; coachable
  • Strong organizational skills, highly detail oriented, motivated to document process
  • Entrepreneurial enthusiasm
  • Gets technology and wants to learn more (MS Office, Salesforce, Docusign, SLACK)

Why we like working at PlayMaker:

  • Team building and volunteer opportunities
  • Talented, collaborative, and entrepreneurial culture
  • Attractive vacation and holiday pay
  • 401k with employer match
  • Medical benefits package

PlayMaker provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PlayMaker complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PlayMaker expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PlayMaker’s employees to perform their job duties may result in discipline up to and including discharge.