Privacy Notice

Last updated: March 1, 2022

What does Trella Health do with your Personal Information?

Why?

SaaS companies such as Trella Health, LLC (“Trella Health” or “we” or “us”) choose how they share your personal information. Federal law gives consumers
the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this
notice carefully to understand what we do.

What?

We use your personal information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this notice. The types of personal information we collect and share depend on the product or service you have with us. This information (“Personal Information”) can include:

  • First and last name
  • Email address
  • Phone number
  • Address, city, state, zip code
  • Tracking and Cookies data
    • Session cookies – to operate our Service
    • Preference cookies – to remember your preferences and various settings
    • Security cookies – for security purposes
  • Usage data
    • IP address
    • Browser type and version
    • Visited pages and time spent on pages
    • Time and date of visit
    • Other diagnostic data

When you are no longer our customer, we may continue to share your information as described in this notice.

How?

All SaaS companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons SaaS companies can share their customers’ personal information; the reasons Trella Health choose to share; and whether you can limit this sharing.

HIPPA

This notice is separate from our policy for information subject to the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) and applicable state law, including requirements for privacy and security. Our use and disclosure of your individually identifiable information that constitutes “Protected Health Information,” as defined by HIPAA, is subject to HIPAA and applicable state law, and such laws control to the extent of any conflict with this Privacy Notice. Trella Health has made a corporate commitment to the privacy and security of our customers’ (and their patients’) personal, and especially, healthcare information, in addition to required compliance with any regulatory mandates issued under HIPAA

Use of Data

Trella Health uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Information, may be transferred to — and maintained on —computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there.

Your consent to this Privacy Notice followed by your submission of such information represents your agreement to that transfer.

Disclosure of Data

Trella Health may disclose your Personal Information in the good faith belief that such action is necessary to:

  • comply with a legal obligation
  • protect and defend the rights or property of Trella Health
  • prevent or investigate possible wrongdoing in connection with the Service
  • protect the personal safety of users of the Service
  • protect against legal liability

Security of Data

The security of your data is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children’s Privacy

Our Services do not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

Change To This Notice

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “last updated” date at the top of this Notice. You are advised to review this Notice periodically for any changes.

If you have any questions about this Privacy Policy, please contact us.